Terms & Conditions

Key Lizaro Casino bonus rules, withdrawal limits and account conditions explained clearly.

These Terms and Conditions (“Terms”) govern the relationship between you (“you”, “player”, “user”) and Lizaro Casino (“Lizaro”, “we”, “us”, “our”) in relation to your access to and use of our online gambling services for players located in the United Kingdom. By registering an account, visiting the website, or using any of our gambling products, you confirm that you have read, understood, and agreed to be bound by these Terms as amended from time to time.

If you do not agree with any part of these Terms, you must not register, deposit, or use our services.

1. General

1.1 These Terms form a legally binding agreement between you and Lizaro Casino for the provision of remote gambling services to customers in Great Britain, which are subject to the Gambling Act 2005 and all regulations made under it, as well as the UK Gambling Commission’s Licence Conditions and Codes of Practice (“LCCP”) and applicable secondary legislation.

1.2 In the event of any conflict between these Terms and mandatory provisions of applicable UK gambling law or regulatory requirements, the latter shall prevail. Nothing in these Terms affects your statutory rights under UK law.

1.3 We may update these Terms from time to time to reflect:

  • Changes in legislation or regulatory requirements.
  • Adjustments to our products, services, or security measures.
  • Improvements in responsible gambling protections or technical standards.

1.4 We will notify you of material changes in advance, where reasonably practicable, via on-site notices, email, or other appropriate means. Continued use of the services after such changes come into force constitutes your acceptance of the updated Terms.

1.5 The English language version of these Terms governs. Translations, where provided, are for convenience only.

2. Eligibility and Player

2.1 You may only register and use our services if you:

  • Are at least 18 years of age (or older if the legal minimum age in your jurisdiction is higher).
  • Are currently located in Great Britain (England, Scotland, Wales).
  • Are legally permitted to participate in remote gambling under all applicable laws.
  • Act on your own behalf and not for any third party.
  • Use funds that legally belong to you and are not derived from any unlawful activity.

2.2 We strictly prohibit underage gambling. We may conduct age and identity verification checks and will suspend or close accounts and void gambling activity if we cannot verify that you meet the minimum age requirement.

2.3 You must not access our services from any jurisdiction where online gambling is illegal or where we are not permitted to offer services. It is your responsibility to comply with local laws before using our services.

2.4 You agree that you are solely responsible for:

  • All activity conducted under your account.
  • Ensuring your login details remain confidential.
  • Any losses incurred as a result of your own actions or omissions, except where caused by our breach of these Terms or negligence.

3. Account Registration and Verification (KYC)

3.1 To access real-money gambling services, you must open a player account by completing the registration process and providing accurate, complete, and current information, including your full name, date of birth, residential address, email, and any other details we reasonably request.

3.2 You agree to keep your information up to date and to promptly notify us of any changes through your account settings or by contacting customer support.

3.3 In line with UK anti-money laundering (“AML”) and KYC regulations, and the Gambling Commission’s requirements, we must verify your identity and certain aspects of your financial profile before allowing deposits, betting, or withdrawals. This may involve:

  • Valid identity documents (passport, ID card, driving licence).
  • Proof of address (utility bill, bank statement).
  • Payment method verification (card details, bank account confirmation, e-wallet ownership).
  • Source of funds or source of wealth documentation where required (e.g. payslips, tax returns, business accounts).

3.4 We reserve the right to suspend or restrict your account and/or withhold deposits, wagers, or withdrawals until KYC, AML, affordability, or other regulatory checks are completed to our satisfaction.

3.5 You may hold only one personal account with us. Duplicate accounts (including those using different personal details, email addresses, or payment methods) are prohibited. We may close duplicate accounts and void bets and bonuses associated with them.

4. Account

4.1 You must keep your username, password, and any two-factor authentication details confidential and not disclose them to anyone else.

4.2 You are responsible for all transactions and activity carried out under your account. If you suspect that your account is compromised, you must:

4.3 We may, at our discretion, suspend or freeze an account if we suspect:

  • Unauthorized access.
  • Breach of these Terms.
  • Fraud, money laundering, or other criminal activity.
  • Technical or security issues that may affect the integrity of the services.

5. Deposits, Withdrawals, and

5.1 All deposits and withdrawals are processed using the payment methods available within your account cashier section. Available methods may include bank cards, bank transfers, e-wallets, and other services, subject to change and eligibility.

5.2 You may be required to use the same payment method for withdrawals that you used for deposits, where possible, in line with AML and safer gambling requirements.

5.3 We do not operate as a financial institution. Funds in your account are held solely for the purpose of placing bets and participating in gambling activities.

5.4 Minimum and maximum deposit and withdrawal limits apply and will be displayed within the cashier interface. Fees, if any, will also be disclosed before you confirm a transaction.

5.5 We reserve the right to conduct additional verification and affordability checks before processing withdrawals, including:

  • Proof that you own or control the payment method.
  • Documents supporting your source of funds.
  • Checks for signs of problem gambling or financial risk.

5.6 Withdrawal requests will be processed within a reasonable time. Actual receipt of funds will depend on payment provider processing times and any pending verifications.

5.7 We may decline or delay a withdrawal where:

  • Your account has not been fully verified.
  • We suspect or detect fraudulent, collusive, or unlawful activity.
  • There is an ongoing investigation or dispute.

5.8 You must notify us of any errors in your account balance or transaction history as soon as you become aware of them. If funds are credited to your account in error, you must not withdraw or spend them and we may reverse such transactions and adjust your balance accordingly.

6. Dormant and Inactive

6.1 An account may be considered dormant if you do not log in or otherwise use it for a continuous period as specified in our internal policies.

6.2 We may contact you to remind you of inactivity and offer options such as withdrawal of remaining funds, continued account use, or closure.

6.3 Where permitted by applicable law, if reasonable efforts to contact you fail and your account remains dormant for a long period, we may close your account and deal with any remaining funds in accordance with legal requirements.

7. Use of the Services and Prohibited

7.1 You agree to use our website and services strictly for lawful entertainment purposes only and in accordance with these Terms.

7.2 You must not:

  • Use the services in any way that is unlawful or fraudulent.
  • Engage in collusion, cheating, or use of bots, automated tools, or software to gain an unfair advantage.
  • Manipulate games, exploit technical errors, or simulate real users.
  • Participate in arbitrage betting or bonus abuse strategies.
  • Allow another person to access your account or place bets on your behalf.
  • Use stolen, cloned, or otherwise unauthorized payment methods.

7.3 We may invalidate bets, void winnings, withhold funds, and/or close accounts if we reasonably believe that any prohibited activity has occurred, subject to regulatory obligations and your legal rights.

8. Game Rules and Random Number Generator (RNG)

8.1 The rules for each game, betting market, or product offering are made available within the game or relevant section of the website. You agree to familiarize yourself with the rules before placing bets.

8.2 Where outcomes are determined by random number generation, our RNG is subject to testing and certification by approved testing houses to ensure fairness and randomness, in accordance with UK technical standards.

8.3 In the event of any discrepancy between game results on your device and the records on our servers, the server records shall prevail. If a game malfunctions or fails to complete, the result may be voided and the stake refunded, or the game may be restored to its position immediately before the malfunction.

9. Bonuses, Promotions, and Loyalty

9.1 From time to time, we may offer welcome bonuses, free spins, cashback, tournaments, loyalty points, VIP rewards, or other promotions.

9.2 Each bonus or promotion is governed by specific terms and conditions, including eligibility criteria, wagering requirements, time limits, game restrictions, and maximum winnings. These will be clearly presented and must be accepted before you participate.

9.3 You must not:

  • Abuse promotions by creating multiple accounts.
  • Engage in low-risk or zero-risk betting strategies to meet wagering requirements.
  • Collude with other players to exploit promotional offers.

9.4 We reserve the right to withhold or reclaim bonuses and associated winnings, or to exclude you from future promotions, if we reasonably determine that you have breached promotional terms or engaged in bonus abuse.

9.5 Any loyalty or VIP programme is discretionary and subject to change or withdrawal at any time, provided we honour any obligations already incurred under its terms.

10. Responsible Gambling and Player

10.1 We are committed to providing a safe and responsible gambling environment and comply with UK regulatory requirements designed to protect players.

10.2 You can use a range of safer gambling tools, including:

  • Deposit limits (daily, weekly, or monthly).
  • Loss limits or session limits, where available.
  • Reality checks and time reminders.
  • Time-outs and “cooling-off” periods.
  • Self-exclusion for a minimum period, in line with regulatory standards.

10.3 You can request self-exclusion or apply safer gambling tools through your account settings or by contacting customer support. Self-exclusion is a serious measure; once applied, it cannot be lifted until the chosen period has expired.

10.4 We may contact you or take steps such as restricting your account if we detect patterns of play that may indicate problem gambling or financial harm, consistent with our regulatory obligations. These actions may include setting limits, preventing further deposits, or closing your account.

10.5 If you fear you may have a gambling problem, we encourage you to:

  • Use self-exclusion and limits on our site.
  • Seek help from professional support organizations and helplines operating in the UK.
  • Refrain from using any gambling services until you have obtained appropriate assistance.

11. Anti-Money Laundering and Fraud

11.1 We comply with applicable UK AML laws and regulations, including customer due diligence, ongoing monitoring, and reporting obligations.

11.2 We may:

  • Request additional documents to verify your identity or financial situation.
  • Monitor and review your transactions and patterns of play.
  • Delay or block transactions, including deposits and withdrawals, if we suspect criminal or suspicious activity.
  • Report suspicious activity to relevant authorities where required by law.

11.3 We may suspend or close accounts and withhold funds where we reasonably believe that they are associated with money laundering, terrorist financing, fraud, or other criminal conduct, subject to applicable legal and regulatory requirements.

12. Intellectual

12.1 All content, trademarks, logos, software, and other intellectual property made available through our services are owned by us, our partners, or licensors and are protected by intellectual property laws.

12.2 You are granted a limited, non-transferable, non-exclusive licence to access and use the services on your personal devices for the sole purpose of participating in our gambling offerings in accordance with these Terms.

12.3 You must not:

  • Copy, modify, distribute, or publicly display any part of the website or platform.
  • Reverse engineer, decompile, or attempt to obtain source code.
  • Use our trademarks or branding without our prior written consent.

13. Privacy and Data

13.1 We process personal data about you in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act, and as described in our Privacy Policy.

13.2 By creating an account and using our services, you consent to our collection, use, storage, and disclosure of your personal data as required:

  • To operate your account and provide services.
  • To perform KYC, AML, affordability, and responsible gambling checks.
  • To comply with legal and regulatory obligations.
  • To communicate with you regarding your account and promotional offers, subject to your marketing preferences.

13.3 You may have certain rights regarding your personal data, such as the right to access, rectify, or in some cases erase or restrict processing, subject to legal obligations that may require us to retain certain data.

14. Service Availability and Technical

14.1 We aim to provide a secure and reliable service but do not guarantee uninterrupted availability. Temporary interruptions may occur due to maintenance, upgrades, technical failures, or circumstances beyond our control.

14.2 We will use reasonable efforts to ensure that any planned maintenance that may affect availability is carried out at times intended to minimize disruption, and to restore service as soon as reasonably possible in case of unplanned outages.

14.3 We are not responsible for problems arising from your own equipment, internet connection, or software, including any compatibility issues.

14.4 If a bet, game, or transaction is interrupted or fails to complete due to a technical issue, we may:

  • Restore the game state to the last recorded position.
  • Void the game or bet and refund the stake.
  • Apply any other remedy required by applicable technical standards and regulation.

15. Errors, Malfunctions, and

15.1 If any game, feature, promotion, or displayed odds/returns is affected by an obvious error, misconfiguration, or malfunction, the following shall apply:

  • All bets or winnings directly resulting from such error or malfunction may be voided or adjusted to the correct terms as they should have appeared.
  • Any funds mistakenly credited to your account remain our property and must be returned upon request.

15.2 You must not knowingly exploit errors or malfunctions. If you suspect an error, you should cease play and notify customer support immediately.

16. Complaints and Dispute

16.1 If you have a complaint relating to our services, including account issues, transaction disputes, or concerns about game outcomes, you should first contact customer support at [email protected], providing:

  • Your full name and registered email.
  • Details of the issue and relevant dates.
  • Any supporting evidence (screenshots, transaction IDs, etc.).

16.2 We will acknowledge your complaint and aim to investigate and respond within a reasonable timeframe.

16.3 If, after our internal complaints process has been completed, you remain dissatisfied with the outcome, you may be entitled to escalate the dispute to an independent alternative dispute resolution (ADR) body approved for gambling disputes in Great Britain, in accordance with applicable regulations.

16.4 Decisions of the ADR provider may be binding or non-binding depending on the relevant scheme and applicable rules. You may also have the right to pursue claims through the courts.

17. Suspension and Closure of

17.1 We may suspend, restrict, or close your account where:

  • You request closure or self-exclusion.
  • You breach these Terms or any game or promotion rules.
  • We have reasonable grounds to suspect fraud, collusion, or criminal activity.
  • We are required to do so by law, regulation, or authority.
  • We detect indicators of significant gambling-related harm or financial vulnerability.

17.2 Before closure or suspension, we will, where reasonably practicable, notify you of our decision and the reasons, subject to legal and regulatory limitations.

17.3 Upon closure of your account, and subject to regulatory and AML obligations, we will pay out any remaining cleared balance, excluding any funds or winnings withheld under these Terms or as required by law.

18. Limitation of

18.1 Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any other liability that cannot be limited or excluded under applicable law.

18.2 Subject to the above, and to the extent permitted by law:

  • Our maximum aggregate liability to you for any loss or damage arising out of your use of the services, whether in contract, tort (including negligence), or otherwise, shall not exceed the greater of your net deposits made to your account in the preceding six months and an amount specified in our internal policies, excluding any amounts already paid out in satisfaction of claims.

18.3 We are not liable for:

  • Losses arising from your own breach of these Terms.
  • Loss of profits, business, data, or any indirect or consequential damages.
  • Failures of telecommunications or external systems outside our reasonable control.

19. Self-Exclusion, Time-Outs, and Account

19.1 You may at any time request:

  • Short-term time-outs.
  • Long-term self-exclusion.
  • Deposit, loss, or session limits.

19.2 Self-exclusion is intended as a serious and protective measure. During a self-exclusion period:

  • You must not attempt to open or use any account with us.
  • We will take reasonable steps to prevent you from gambling, including blocking access and stopping marketing communications.

19.3 If you circumvent or attempt to bypass a self-exclusion or other responsible gambling measure, we are not responsible for any resulting losses, provided we have taken reasonable steps in accordance with regulatory expectations.

20. Communication and

20.1 By creating an account, you consent to receive service communications (e.g. account notifications, changes to Terms, policy updates) that are necessary for the operation of your account.

20.2 You may choose whether to receive marketing communications (e.g. promotional emails, SMS, or push notifications). You can change your marketing preferences at any time via your account settings or by following unsubscribe instructions in our communications.

20.3 We will ensure that any marketing communications comply with applicable legislation and advertising standards and do not target minors or vulnerable persons, in line with regulatory guidance.

21. Governing Law and

21.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

21.2 The courts of England and Wales will have non-exclusive jurisdiction over any disputes arising from or relating to these Terms and your use of the services, without prejudice to any statutory rights you may have as a consumer.

22.

22.1 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

23. Entire

23.1 These Terms, together with any additional rules, policies, and terms that may apply to specific games, promotions, or services, constitute the entire agreement between you and us regarding your use of our services and supersede all prior understandings, representations, or agreements.

24. Contact

24.1 If you have any questions about these Terms, need to exercise your rights, or wish to raise a complaint, you can contact us via:

24.2 Please include your full name, registered email address, and a clear description of your query or concern so that we can respond efficiently.

Would you like a separate, shorter “Player Summary” version of these Terms optimised for UX on the registration page?

🎲

Lizaro Casino Casino

Welcome Bonus

Claim Bonus at Lizaro Casino →
Lizaro Casino responsible gaming